Shipping usually takes 3-5 business days.

Please check your tracking number first then contact us with your order number.


If your product arrives damaged or defective, please contact us within 7 days of receiving the product. We will replace the item or provide a full refund.

Unfortunately, we cannot accept returns of opened items for hygiene reasons unless the product is defective. If you have any concerns about the product, please contact our customer service team, and we will do our best to assist you.

f you have changed your mind or ordered the wrong product, you can return unopened items within 30 days of the purchase date for a full refund or exchange.


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It's a personalized 30-minute consultation with the Weave Queen. During the consultation, you'll go over different installation methods, length options, and color choices based on your hair type and lifestyle.

You will have the opportunity to ask questions and express your concerns, and we'll provide clear and detailed answers to ensure you are confident in your choice.

At the end of the consultation, you will be able to place an order with us, knowing that you have made an informed decision to get the hair you've always wanted.

Consultations are 30 minutes.

We do not take walk-ins. Please fill out this form to make an appointment.